Private Internet Server, Inc. said it will be shutting down its servers in California and New York after an investigation by the Federal Trade Commission found the companies have been offering customers “a very poor experience.”
The company said in a statement Monday it will also be ending all current and future private Internet access service contracts with third-party vendors in New York and California.
The companies said they were not responsible for the complaints that led to the investigations.
The FTC said that some customers of private Internet service providers have complained that they were unable to access Netflix or other services while they were using their private IP addresses.
The agency said that it was unable to determine whether the private Internet servers were used to host Netflix content, and that it has not yet determined if there was any criminal activity.
The agency said the contracts are subject to review by the FTC.
The decision follows a report last year that showed that Netflix had been using private Internet services to evade its copyright restrictions.
Netflix’s website was down on Monday after the company said it was investigating the issue.
It said the company is taking steps to fix the problem, but it could take up to 90 days.
The company has said that its public cloud service offers access to all its content without the need for a personal connection to the Internet.